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What can I configure?

Most of teamSOS can be set up to fit how your school works. You manage these settings in the web app, under the Admin section.

What you can configure

  • Incident types and resolution paths
  • Resolver groups and response policies
  • Lightning responses for speed in an incident
  • Guidance, tasks and playbooks specific to your school
  • Chat message groups tailored to your school
  • Shortcuts, and templates for incident responses and announcements (see Shortcuts and templates)

Adding your own guidance and videos

In the teamSOS web app, go to Admin > Configuration > Guidance to create and add your own guidance packs.

Using only certain features

You can use Call for Help and Announcements without turning on Messaging or Guidance. Just let us know during onboarding.

For more settings, see Additional Settings and your OrgID.