---
title: Staff availability and rotas
description: How to set up staff rotas and availability in teamSOS so alerts go to the people who are on duty.
---
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# Staff availability and rotas
**For admins.** Staff availability in teamSOS can be set individually. By default, teamSOS assumes all responders are on-call throughout the day unless rotas are defined.
## Ad-hoc availability changes
- Staff can temporarily mark themselves as **unavailable**, for example, if off sick or attending a meeting.
- They can **mute notifications** for urgent matters, but note that while muted, they **will not see incidents that are closed during this period**.
- The app will check the **response team status** and notify the user if marking themselves unavailable would leave a team without coverage.
- **Important:** This check only works if rotas are configured.
## Configuring staff rotas
1. In the **Admin** section, click **User Management**.
2. Click **Responders** **Availability**.
3. Use the arrow keys to scroll and select the **response team**.
4. Click **Search**.
5. Click **Edit Rota** on the relevant staff member.
> **Note:** If a staff member is in multiple response teams, the rota configuration will apply across all their teams.
1. Click **Create** (top-right of the screen).
2. For schools on a **2-week rolling timetable**, the system provides a reminder to ensure the date corresponds with the correct week.
- To adjust:
- Click **Update Rota Dates**
- Click **Add**, enter the new date, and save
- Delete incorrect weeks by clicking **Delete** on the far right and confirming
> **Note:** To set up a 2-week rolling timetable, go to the **Admin** section in the Web App, select **Other**, and configure the timetable there.
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